262.DOC
Complete Communicator for DOS
Using Close-Up v4.0
This document is provided as "For your information" and as is.
Neither The Complete PC nor any of it's employees assume any
responsibility for consequences resulting from the use of the
following information nor can the Complete PC technical support
provide help with this document. The user of said information
does so at his or her own risk.
This document discusses the operation of Norton-Lambert's Close-
Up v4.0 with the Complete Communicator. The following
information will describe the changes necessary to Close-Up's
configuration parameters to have it function with the Complete
Communicator.
Note that the following information is presented with the
assumption that you are using a mouse. If you are not using a
mouse, please refer to the Close-Up manual for keyboard
equivalents.
Setting up Close-Up
Close-Up consists of two programs: Support and
Customer/Terminal. To set up either side you'll need to install
the program either to your hard drive or a floppy disk. Then run
either the Support or Customer programs as per the instructions
in the Close-Up manual. The Close-Up software allows the user to
edit the modem configuration files to the users liking. By doing
this we can setup a modem type specifically for the Communicator.
To do this type "Support Edit" or "Customer Edit". Choose Modems
and arrow or scroll down the selection Complete PC, hit return.
You are now able to edit the modem setup. You can change the
name to Complete Communicator or to whatever you wish. Next, hit
return again and you will be presented with a Modem
Initialization Sequence, replace the existing string with the
following:
AT&F&C1&D2\A3\N3\Q3\V1%C1\J0\
Once you've entered the string hit return, and then hit the ESC
key twice. This will bring you back to the main edit menu.
Arrow over to EXIT and hit return. Make sure to save the new
changes. The settings for the modem will be the same in the
Support and Customer/Terminal software. For the Support program,
you select setup from the menu. Highlight the Modem section and
hit return. This will present you with a list of modems. Arrow
or scroll down to the selection, Complete PC and hit return.
Next move to the Baud Rate and hit return until the software
displays 9600 baud. Make sure that Auto Answer is set to yes.
The Customer program follows the same instructions except that
you must hit ALT M to get to the menu.
Calling a Communicator with CCBACK loaded
Special considerations must be exercised when operating with the
CCBACK TSR for the Complete Communicator and Close-Up. There are
three methods that the DOS version of Communicator uses to answer
the phone. These methods are:
1. Voice
2. Fax
3. Modem
Voice
When Communicator is setup in voice mode the caller has to
navigate to the modem mailbox (Default mailbox number is 333).
In order to maneuver through to the modem with Close-Up you must
setup a special dialing string in the Close-Up phone book. The
example below illustrates a typical dial string. The commas are
used to generate pauses between the issuing of touch tones. The
actual time value of each comma may differ from machine to
machine. Make adjustments as necessary. The best way to
determine the appropriate number and distribution of commas for a
successful dial string is to listen in on the phone call when
Close-Up is dialing out to approximate the location and duration
of pauses needed.
A typical dial string with voice answering would consist of the
number, followed by commas to pause long enough for the greeting
to play, (Approx. nine (9) commas if Communicator answers on 2
rings), then the modem access number.
Example: 1-408-555-1212,,,,,,,,,333 ( 333 being the Modem
mailbox number)
Fax
When the Communicator is set to answer as a fax then a further
adjustment will needs to be made to compensate for the fax
capability. The above dialing string in Close-Up has to be
modified so that when the Communicator answers the phone Close-Up
automatically routes the call into voice mail. The dialing
string with fax answering would consist of the number, followed
by commas to pause long enough for the greeting to play, (Approx.
nine (9) commas if Communicator answers on 2 rings), then a
number to enter voice mail (This can be any number between 0 and
9) and then two commas followed by the modem access number.
Example: 1-408-555-1212,,,,,,,,,?,,,333 ( ? being any number
between 0 and 9 and 333 being the Modem mailbox number)
Modem
If the Complete Communicator is setup to answer as a modem then
no special action is required, however, since the Communicator
software will still issue a greeting for the modem mailbox, a few
pauses following the phone number may help. A standard setup
would consist of just the phone number of the Communicator with
Close-Up followed by 3 commas.
Example: 1-408-555-1212,,, (3 Commas)
Other Considerations
When using the Windows version of the Complete Communicator you
cannot remotely access Windows. The background code for the
Communicator will not allow Windows to load. If problems develop
please check the following for possible problems. Make sure the
Com port setting in Close-Up matches the setting on the Complete
Communicator. If you receive a failure in connecting be sure to
check the modem with a communications package to ensure the modem
functions properly. Be sure to check to see if the modem
initialization string matches the above configuration. If
problems still occur contact Norton-Lambert to ensure your Close-
Up settings are correct.