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Troubleshooting The Error "Access Denied" Dur
DocumentID: 601003
Revision Date: 29-Feb-96 1:28:34 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: FYI:
Problem 1:
When a customer running DataPerfect and WordPerfect from Office Shell saves some DP records to Clipboard and then enters WP to start a merge, the error message "Access Denied" when WP prompts for the secondary file. If the customer saves the contents of the clipboard to a file and then runs the merge, it works fine.

Answer 1:
Increasing the customer's work space from 8 to 15 corrected the problem. Another customer corrected this error by including a clipboard filename under the DataPerfect Shell option.


Problem 2:
The error "Access Denied" appeared when a user ran a merge from a high density floppy diskette.

Answer 2:
High density disks have a limit of 224 directory entries. When this amount is exceeded, an "Access Denied" error will occur. When merging, WordPerfect creates temporary files. These files were being created on the floppy disk, and the file limit had been reached. By removing a few of the files, the customer was able to resolve the problem. A customer experiencing this problem can create subdirectories and place files in the subdirectories. See also ALL_9166B.

Problem 3:
The error "Access Denied" appeared whenever a user tried to merge and then print. Also, the computer occasionally locked when the user entered WordPerfect.

Answer 3:
The customer had a PATH statement that contained an extra backslash (e.g., C:\;\C:\TEST). Removing the backslash corrected the problem.

Problem 4:
The message "Access Denied" appeared after a user typed the secondary filename for a merge.

Answer 4:
Renaming the secondary file corrected the problem.

Answer:

Details:


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