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5.1 Troubleshooting Guide - Top Margin Creepi
DocumentID: 651855
Revision Date: 29-Feb-96 8:29:10 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Cause:
Incorrect printer definition, sheet feeder selection, or paper size.

Possible Solutions:
1.      Make sure the printer has been selected properly, and the correct sheet feeder has been selected. If the sheet feeder has only one bin, the best sheet feeder selection is None. (The form location should be set to Continuous.)
2.      Check Reveal Codes (ALT-F3), to see if the selected Paper Size/Type code matches the dimensions of the paper in the printer.
3.      Check the printer manual for dip switch or menu panel settings which have an effect on page length. Set those to the configuration correct for the paper.
4.      Be sure the paper is starting from the correct position.
5.      Try printing from DOS. The text should begin in the top-left corner of the page. If it doesn't, then there may be a problem with the printer itself.
6.      Enter the PTR program. Go into Initialize And Reset and then Reset/Advance At End Of Page and add a [12] and change Printer Auto Page Advance to YES. If it is already set to YES, then change Printer Auto Page Advance to NO. If this works, then write this information in the STR database.

*This information is given strictly as a troubleshooting option.

Answer:

Details:


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