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Star NB24-15 Not Printing Printer Test Correc
DocumentID: 647477
Revision Date: 29-Feb-96 8:19:22 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer was having trouble printing the Printer Test document on the Star NB24-15 printer. All four additional characters on the printer test document print between the words Japanese and Copyright. The file prints correctly from DOS. Solutions: We cannot duplicate the problem on the 1.6 ROM of this printer but we can on the 1.1 ROM. The customer needs to contact STAR at this point. They have an excellent ROM upgrade policy. A customer should only be recommended to seek a ROM upgrade if a Prob. Specialist recommends it. This is not a fix all and great discretion should be used.

Answer:

Details:


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