![]() |
Hotlist Archived Item -- Printer Install Inst |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: Many customers are confused by the Printer Installation Instructions card which is shipped with all printer diskettes. The instructions on this card tell the customer to use the Install/Learn/Utilities diskette that came with their original WP 5.1 package and then go through the Install Program. In some cases, the customer is sent a second, updated Install diskette with their printer diskettes. Many customers who have more than one Install diskette are confused about which Install diskette to use. Many of these customers call and ask, "Should I use my original Install disks or should I use the new ones?" or, "What should I do with my new diskettes because it tells me to use the original ones?" Put a tally next to this item if you receive a call from a customer who is confused by the instructions on the printer installation card which tells the customer to use the original WP 5.1 diskettes. This item was tracked for 16 weeks and received an average of 39 calls per week. The installation instructions were changed just following the 6/91 interim release of the manual. The cards now instruct the customer to insert the Install diskettes which the customer most recently received. (Archived Sept. 30, 1991) Done Doc. #1891 |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |