Top Navigational Bar

IBM 4019 LaserPrinter - General Information
DocumentID: 645334
Revision Date: 29-Feb-96 8:19:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Basic Troubleshooting
Basic troubleshooting is the same as for any printer; make sure it is in default mode, make sure the correct printer is selected with the correct sheet feeder, make sure that the forms are set up correctly, etc. Dates are also very important. The 12/08/90 release of 5.0 and the 01/05/90 release of 5.1 should be updated immediately. The most current drivers are working reasonably well right now.

There are different ROM versions of the printer, WordPerfect hasn't specified a preferred ROM for the drivers.

One thing to remember about this printer is, like the Panasonic KX-P4450, no two printers are alike and therefore even though something works on ours here, it may or may not work on the one the customer has.

If a customer would like to place the printer into PostScript mode, they can do so by pressing the Paper and the Font button at the same time.

Bitstream
The IBM 4019 LaserPrinter is not a supported printer in Bitstream yet. To make fonts, choose the HP LaserJet Series II in both Bitstream and WordPerfect, and remember to set the printer to HP mode. The HP mode will also let you use normal HP soft fonts, but you cannot use any IBM soft fonts with the HP definition.

Cartridges
IBM has a fairly wide selection of cartridges. They look like little credit cards. When inserting, make sure the silver strip is toward the printer. WordPerfect currently supports the 800 series in 5.0 and 5.1. Numbers 800-806 appear on the regular driver. The others listed can be found on the Additional disk in 5.0 and 5.1.

IBM 4019 LaserPrinter Driver Cartridges
800 Universal
801 Italic
802 Prestige
803 Letter Gothic
804 Delegate
805 Script/OCR
806 Orator

(Additional) Driver Cartridges
804 Delegate
805 Script/OCR
806 Orator
807 Compressed
822 Roman
823 Roman
825 Helvetica
826 Helvetica
828 Palatino
829 Palatino
830 Optima
831 Optima
832 Century
833 Century
836 Baskerville
837 Baskerville

Difference Between 4019 and 4019 LaserPrinter E
The 4019 is rated at 10ppm, and the 4019 E is rated at 4ppm, a difference of 6 pages per minute.

Envelopes
Both manually-fed and sheet-fed envelopes will print in a different direction than other landscape forms, unless the "envelope" size is selected from the printer. "Envelope" can only be selected if the envelope feeder is installed. However, the only way envelopes have been able to print at all is to feed the envelopes in opposite of the picture on the envelope tray. Three people have tried envelopes, all with the same results.

Legal Paper
When printing on legal paper, the printer may cut off to a letter size. To prevent this, press the Start/Stop button once before printing. This needs to be done only once per document. If you do not press the Start/Stop button, you will get a 3 Check message on the LCD display and you will have to press Start/Stop anyway to get the job to print out.

One tester has tried endlessly to get 4.2 to print legal from the bottom tray, but could never get it to do it the full length of the page. Conclusion: It can't be done.

Manual Feeding Forms
When feeding manual forms, always wait for the Check and Manual lights to come on and a 3 to be displayed before placing any paper in the manual feed tray. Press the Print/Check button to see the number of the paper size required.

Memory
The printer does steal memory from the page buffer to load soft fonts. If a customer is having trouble with page complexity, try deleting downloaded fonts, lower graphics resolution, or use smaller graphics.

Menus
There are all sorts of menus on the printer. You can restore the factory defaults to the printer (which are the defaults Development used when writing the driver) by holding down the Start/Stop and Print/Check buttons while turning the printer on. Release the buttons when any lights come on the printer. This should be a last resort, because many people who call will not know what was changed on the menu.


Factory Default Settings

Function Factory Default
Data stream mode IBM ASCII
PC-Printer Interface Parallel
Font Source/Position Resident/position1/code page 437
Paper Source Tray 1
Paper Size 8.5" x 11" (215.9 x 297.4 mm)
Envelope Size 4.12" x 9.5" (104.8 x 241.3 mm)
Page Orientation Portrait
Operating Mode A

The following factory defaults can be changed only through printer commands:
Function Factory Default
IBM ASCII Mode Defaults
Page Format Print page
Automatic CR after LF No
Automatic LF after CR No
Character Set 2
Line Spacing 6 lines per inch
ESC@ Parse 3 bytes
HP Emulation Mode Defaults
Symbol Set Roman 8
Vertical Motion Index (VMI) 600
Plotter Emulation Mode Defaults
B-size Paper Emulation Off
Enhanced Mode Off
Color Simulation Off
Printer Hardware Defaults
Honor INIT* Yes
Paper Tray Number Tray 1--top, Tray 2--bottom.

Paper
On earlier releases there were problems with not accepting non-standard paper sizes. See the Software Change Notices for when this was fixed. You can now set up any paper size and the printer will accept it.

Ports
The printer comes with one port only. Whether it is parallel or serial depends on the interface the printer comes with. Other than that, there is no selection of ports.

Printer Errors
The following error codes can be displayed on the printer's LCD panel. These are found in the IBM LaserPrinter manual.

No. Condition/Action
1 Printer Cover is open
Close Cover
Print Cartridge incorrectly installed or not installed. Install Correctly

2 Paper Error
Press Print/Check, note display
1 Paper out/feed failure
      Make sure paper is correctly loaded, and feed rollers are not jammed. Press Start/Stop.
2 Paper Jam
      Locate and remove all paper to clear jam. The manual shows all possible jam locations
3 Wrong Paper Length
            Verify active paper size is large enough for the formatted data
4 Invalid Manual Feed
Press Start/Stop

3 Load Paper Request
Press Print/Check, load size indicated

4 Font Error
Press Print/Check, note display
1      Requested position not present, font requested by change font command
      Install card or download the font. Press Start/Stop. If requested font is not available, press Start/Stop.
2      Requested font not present. Font requested by set font global command.
      Install card containing requested font. If not available, press Start/Stop.
3      Font Card Removed
      Reinstall the card. If not available, cancel job, reset printer.
4      Defective font card
      Replace card or choose resident or download font to continue printing. If 4 remains, press Print/Check:
       1. Follow steps for font error 1
       2. Follow steps for font error 2
5      Download error/Font header or ID. Press Start/Stop.
6      Download error/Character Header. Press Start/Stop.
7      Unsupported card
      Remove card, press Start/Stop

5 Stop Command
Press Start/Stop twice

6 Memory Error
Press Print/Check, note display
1      Memory exceeded
      Press Start/Stop
2      Complexity Error
      Press Start/Stop

7 Default storage
Press Start/Stop, have your printer serviced

8 Reserved
Cancel job from computer, reset printer

9 Service Error Code
      Press Print/Check, note service error code shown. Call Service. (The errors are listed in the manual.)

Printer Functions
The following chart shows how to check specific functions of the printer. Make note of the Font Printout especially, since this is a very helpful tool in troubleshooting soft fonts and cartridges.

Printer Functions

Status Sheet      Hold down "STOP/START" key while turning printer on. This will give configuration information.
HP Mode      Depress "FONT" key while turning printer on. A "2" should display when "ORIENTATION" is pressed.
IBM Mode      Turn the printer on while holding down the "PAPER" key. To check the mode, press "ORIENTATION". A "1" should be displayed.
Font List Printout      While printer is on-line, press "ORIENTATION" and "FONT" keys simultaneously.
Reset printer to factory defaults      Press "START/STOP" and "PRINT/CHECK" while turning on printer. This will restore the printer to IBM Quietwriter III mode (The mode our driver is written for).
Manual feed mode      When the printer is in manual feed mode a "3" will show in the display window (a one-character window). If you then press the Print/Check button it will display the number of the form the printer is waiting for (1 is letter, 2 is legal, 3 is B5 (7.2 X 10.1), 4 is A4 (8.3 X 11.7), 5 is Exec (7.25 X 10.5).

Printer Specifications
The IBM 4019 is "about the size of the IIP" and has an optional tray which will make the printer about 5 inches taller, and holds 500 sheets of paper. There are thin little cords that hook up to the printer in the back right for the optional bottom tray and envelope feeder. Make sure these are connected as they disconnect easily. When a sheet feeder is defined, make sure all forms use a bin #, not continuous or manual locations (to avoid paper change problems). The optional envelope guide adjusts down toward the left.

SPECIFICATIONS

Engine Speed:      10 pages per minute (4 on the LaserPrinter E)
Tray Capacity:      Approximately 200 sheets
RAM:      512K
Expansion Boards:      1, 2, or 3.5 Meg
Font Cards:      Two credit card-size slots on front right of printer
Optional Trays:      Bottom: approximately 500 sheets
                        Envelope/Manual feed tray: connects on the back
HP Series II Emulation:      soft font support only
IBM Quietwriter III:      Enhanced Emulation--our driver is built for this
5 buttons on front are:      Start/Stop, Print Check, Paper, Orientation, Font
Optional Postscript Board:      Use the IBM 4019 LaserPrinter (PostScript)

Sheet Feeder
The IBM LaserPrinter (SF) must be selected in order to use both trays on the printer. Refer to the Sheet Feeder Helps and Hints for direction on how to set up the bins.

Soft Fonts
IBM soft fonts can be downloaded to the printer from WordPerfect or through an IBM font utility. With the utility, just mark your fonts with an asterisk. In 5.1 (4/12/90), on the regular driver, WordPerfect supports the 850A soft font series. This group contains the Times Roman fonts from 6-48 pts. The Additional driver for 5.1 currently contains support for the fonts listed below.
There is no soft font support on the regular driver in 5.0 as of 5/18/90, but the 5.0 additional driver has all of the support listed below.

IBM 4019 LaserPrinter
Soft Fonts

Times Roman 6-48 pt. (850A)
Times Roman 60 pt. (437B)

(Additional)
(401)      Adjutant, APL, Boldface, Courier, Delegate, Essay, Letter Gothic, Light Italic, Modern, OCR-A, OCR-B, Olde World, Orator, Presentor, Prestige, Script, Title
Baskerville (437A), (850A)
Century Schoolbook (437A), (850A)
Cursive (437A), (850A)
Engravers' Old English (437A), (850A)
Futura Book (437A), (850A)
Futura Heavy (437A), (850A)
Goudy Old Style (437A), (850A)
Helvetica (437A), (437B), (850A)
Testimonial (437A), (850A)
Times Roman (437A), (437B), (850A)

(437A), (437B), and (850A) stand for the IBM Code Pages. 437 gives the English character set and 850 gives the PC Multilingual character set.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.