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# 6656 - Graphics Troubleshooting Guide WordPerfect 6.0 DOS |
The information in this document applies to:
WordPerfect® 6.0 for DOS
Problem
This guide will help you with WordPerfect 6.0 for DOS graphics questions. These troubleshooting solutions are similar to the steps a technician will take with you if you call Customer Support. If you find that you are still experiencing problems, please call Customer Support. Print Preview View the document using Print Preview. 1 Choose Print/Fax from the File menu or press Print/Fax (Shift+F7). 2 Choose Print Preview (7). Does the document look correct? View the document in graphics mode and in page mode. Does it look different? If the document looks correct in Print Preview but is printing incorrectly, try printing the document graphically. 1 Choose Print/Fax from the File menu or press Print/Fax (Shift+F7). 2 Choose Print Job Graphically. If it doesn't make any difference, you may have a problem with your printer. Scanned Images Make sure that scanned images are scanned at the size they are going to be used in WordPerfect. They should be scanned with gray shades only; no dithering or halftoning should be used. Recreating the Graphic Sometimes deleting the graphic and recreating it seems to solve the problem. Save your document, then turn on Reveal Codes (Alt+F3, or F12 on an expanded keyboard). Delete the graphic box code and any option codes related to it, then recreate the graphic. Duplicating the Problem Can you duplicate the problem from a clear screen? If you can't duplicate the problem, then the problem is specific to that document. Checking the Graphic Try substituting a WordPerfect graphic for the one that isn't working properly and see if the same thing happens. If you are using a WordPerfect graphic, try another one to see if the problem still occurs. If you can't duplicate the problem, then it is specific to that graphic image. Importing a Graphic from Another Program If you are having problems importing a graphic image from another program, try exporting it from the third-party program again in another format that WordPerfect supports. Correct Format Are the images you are using in a format supported by WordPerfect? Available Memory Check your available memory. To find out how much memory is available to WordPerfect 6.0, choose WP Info from the Help menu. We recommend that you have 520K free conventional memory before starting WordPerfect. WP Info should display the available conventional memory as approximately 180-181K of memory. These are the bare minimums; the more memory you have available, the better WordPerfect will run. Run CHKDSK Run a CHKDSK on your hard drive to make sure there you don't have any lost clusters or allocation units. To run a CHKDSK, type CHKDSK at a DOS prompt. |
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