Top Navigational Bar

Modem Will Not Dial Until The User Exits WP 6.1, Stauts Shows Pending
DocumentID: 30000200
Revision Date: 02-Apr-96 9:21:03 AM

The information in this document applies to:
WordPerfect® 6.1 for DOS

Problem

PROBLEM: After sending, the fax activity log shows that the modem is idle. The fax log displays the fax, but the status is pending. When he exited WordPerfect, the modem tried to dial.

SOLUTION: The user did not have a mouse hooked up to the computer, but WP had a mouse selected for COM1 which is the same COM port as the modem. This was causing a conflict.

DETAILS: The mouse was unselected using the following steps:

1. From a WP document screen, press Shift-F1.
2. Choose Mouse Setup (1).
3. Choose Mouse Type (1).
4. Press the space bar. Next to Mouse Type it should show None.
5. Click OK to save the changes.

The user is now able to fax without problems.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.