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HP Deskjet Printers Not Printing Envelopes |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: Printing envelopes to an HP DeskJet Printer, the envelope pulls through the rollers, but nothing is printed. This applies to any DeskJet printer that prints envelopes in landscape orientation, (i.e. HP DeskJet 540). Solutions: It was found that Graphics Quality had been set to "Do Not Print". Setting Graphics Quality to High or Medium allows the envelope to print correctly. The option to change print quality is found in the Print screen. Causes: When WP 6.X prints landscape to DeskJet printers, it prints in a graphical mode, much like dot-matrix printers. Since the HP DeskJet doesn't support landscape graphics, WP 6.X must change all data to graphics data before printing landscape. For this reason, the Graphics Quality setting affects landscape text, but not portrait text. Note: If the customer uses the Print As Graphics Option in the Print Dialog, the Graphics Quality affects both landscape and portrait documents. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |