Top Navigational Bar

Serial Printers Printing Extra Characters Whe
DocumentID: 651740
Revision Date: 29-Feb-96 8:29:09 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: WordPerfect 5.1, as of 3/30/90, no longer sends down a null character to check the printer port. It now sends down the first character of the document. This has been causing some problems with some computer systems, logical connections, and sheet feeders. The symptoms can be a code printed out in the upper left corner of the page or improper paper handling with smart sheet feeders (i.e., BDT). The problem can be corrected by putting a null ([O]) at the beginning of the Initialize at Start of Print Job string in the printer driver, using the PTR program. If this does not correct the problem, then this hotlist item does not apply.

The following is a list of printers that we are currently aware of as having the problem, and we don't need STRs for these printers. However, if you receive a call from a customer experiencing this problem on a printer not listed below, please fill out an STR with all of the printer's information.
HP ThinkJet
Apple ImageWriter
Diablo 620/630
NEC 3550
IBM 4019

This was a Hotlist item, but due to the lack of calls it was removed from the Hotlist. It can be added again at any time.

One customer encountered this problem with the Logical Connection and Windows. Windows installs a mouse driver to COM1. Therefore rerouting the mouse to COM2 may correct the problem.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.