![]() |
Printer Driver Problem With 03/21/94 Release |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: The printers listed below were added to the 5.1/5.1+ printer release dated 03/21/94 have been in QOE and available to order since the end of April. Many customers have called back in because the disks they were sent after 03/21/94 were still dated 07/28/93 and didn't include the new printer they were looking for. The most common call with this problem has been related to getting drivers for the new HP DeskJet 520 and HP DeskJet 560C printers. Manufacturing was still sending out the old masters even as late as 05/18/94. Many customers have been sent the same diskettes multiple times (sometimes as many as five times). Technicians need to be prepared to answer their frustrations and apologize for the inconvenience. Remind customers that if they have a modem, they can download the driver they need from the WPCorp BBS. Many of customers are unaware of this service. Manufacturing is in the process of duplicating the new masters and should have the proper release of diskettes ready to release in the next 3 days. We shouldn't send out printer disks for any of these printers until the new masters are ready (even though QOE will allow it) and we KNOW that the newer disks will be made available. When they are available these can be sent out UP1. WordPerfect 5.1+ for DOS - New Printer Drivers Brother HL-10h Brother HL-10h (BR-Script) CalComp CCL 600 Canon BJ-100 Canon BJC-600 (LQ Mode) Canon LBP-4 LITE Canon LBP-4 LITE (Additional) Canon LBP-430 Canon LBP-4i Canon LBP-4U Canon LBP-4U (Additional) Canon LBP-8sx Epson Stylus 300 Fujitsu DL1150 Fujitsu DL1200 Fujitsu DL1250 Fujitsu DL3450 Fujitsu DL4600 GENICOM 7150 (HP) GENICOM 7150 GeniScript GENICOM 7170 (HP) GENICOM 7170 GeniScript HP DeskJet 310 HP DeskJet 520 HP DeskJet 560C HP LaserJet 4M PostScript HP LaserJet 4MP PostScript HP LaserJet 4P IBM 2380 PPS II Plus IBM 2381 PPS II Plus IBM 2390 PPS II Plus IBM 2391 PPS II Plus IBM 4037-5E IBM 4037-5E (Add'l) IBM 4039 plus PostScript IBM 4076 ExecJet II Kentek K30/K30D Kyocera FS-5500A (PS) LaserMaster Unity 1200XL Mannesmann Tally MT83 Mannesmann Tally MT83C Mannesmann Tally MT84 Mannesmann Tally MT84C Mannesmann Tally T9005 Mannesmann Tally T9005 PS (HP) Mannesmann Tally T9005 PS Mannesmann Tally T9017 Mannesmann Tally T9017 PDL NEC Jetmate 1000 NEC Silentwriter Model 1097 (HP) NEC Silentwriter Model 1097 NEC Silentwriter Model S102P Okidata OL410e Olivetti DM 209L Olivetti DM 224L Olivetti DM 95 Olivetti JP 150 WS Olivetti JP 250 Olivetti PG 404 TrueImage Olivetti PG 408 TrueImage Olivetti PG 417 PDL Panasonic KX-P1150 Panasonic KX-P3123 Panasonic KX-P3124 Panasonic KX-P4400 Panasonic KX-P4400 (PostScript) Panasonic KX-P4440 Laser Panasonic KX-P5400 Panasonic KX-P5400 (PostScript) Panasonic KX-P5410 Panasonic KX-P5410 (PostScript) QMS ColorScript Laser 1000 (PCL) QMS ColorScript Laser 1000 Raven LP-1030 Raven RP-2405 Raven RP-2406 Raven RP-2420 Raven RP-9105 Sharp JX-9400 Star NX-2415 II Star NX-2450 Rainbow Star NX-2480 Rainbow TI microLaser Pro 600 (23 Fonts) TI microLaser Pro 600 (HP) TI microLaser Pro 600 (65 Fonts) TI microMarc TI microWriter (HP) TI microWriter PS65 Toshiba PageLaser GX400 PDL Unisys AP 1357 Unisys AP 1359 Unisys AP 9300 Series Unisys AP 9300 Series (Additional) Xerox 4003 Xerox 4004 Xerox 4011 (XScript) Xerox 4215/MRP (PCL) Xerox 4215/MRP (PS) Xerox 4219/MRP (PCL) Xerox 4219/MRP (PS) Xerox 4220 (PCL5) Xerox 4220 PostScript Xerox DocuPrint 350HC Xerox DocuPrint 390 |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |