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Problems Running GRAB.COM Under Windows |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: Problem 1: When you run Windows in Standard or Enhanced mode, GRAB.COM is not supported. For example, a customer received General Protection Fault (GPF) errors when attempting to use GRAB.COM with WPWin 5.2. Answer 1: GRAB.COM was not designed to work with protected mode applications. When Windows is running in Standard or Enhanced mode, it puts the computer into a protected mode. Windows in Real mode is basically a DOS application (it only uses the 640K base memory area) and can interact with Grab properly. Also, Grab must be run at the DOS prompt before running Windows. Because Windows 3.1 no longer has a Real mode, Grab will not work in Windows 3.1. Note: GRAB.COM does not ship with WPWin. Problem 2: One customer is using the GRAB.COM program with MS Windows set up in Real mode and Grab is working fine. However, if the customer exits Windows, re-enters Windows, and then tries to invoke Grab, nothing happens. Answer 2: Answer: Status: Sent to Development ***|sent to dev|*** Press Enter on link token. Problem 3: A customer was trying to use the GRAB.COM feature to take an area from Excel 3.0, which was running under Windows 3.0. The GRAB.COM program does not work in Windows 3.0 unless Windows is running in Real mode; however, Excel 3.0 cannot run in Real mode. Answer 3: The customer used the following workaround: 1. Change Windows Colors (through the control panel) and set everything to black and white 2. Press Alt-PrintScreen 3. Save to the Clipboard 4. Bring the graphic into any other Windows based graphics program 5. Save it as a file that WP can import 6. Bring the file into WP and print (some areas of gray may not be removed) Problem 4: The customer reported that GRAB.COM alters the keyboard function when running the MS Windows 3.0 Terminal option. The customer was loading GRAB.COM prior to entering Windows 3.0 in Real Mode (WIN/R). After entering Windows, the customer would enter the Terminal Emulation Program in Windows (TERMINAL.EXE) and would press the letter E and nothing happened. This was the expected result. If the customer then invoked Grab (Alt-Shift-F9) and pressed Enter, Grab would capture the blank screen. However, if the customer pressed E again, they would be taken into the Edit menu instead of the screen doing nothing as it previously did. Answer 4: Answer: Status: Reviewed ***|reviewed|*** Press Enter on link token to view statement. |
Answer:
Details:
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