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Install - Repetitive Prompts To Put In Progra
DocumentID: 652970
Revision Date: 29-Feb-96 8:29:20 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer is installing WordPerfect, everything will install fine until he gets to the program disks. When he puts in Program 2, it prompts him again to put in the Program 2 disk. The program does not recognize the second span disk during installation. After booting vanilla, Program 2 will install, but now the printer will not install. Solutions: This was a problem with the customer's disk drive. On the disk are some jumper settings. If the customer has an AT machine, the jumpers need to be set up for an AT machine. If they have an XT machine then the jumper needs to be set up for an XT machine. When the setup is not correct, the customer can experience this problem. If the user can go out to DOS and perform a directory of Program 1 and Program 2 disks and have it show the same files, this indicates a problem with the disk drive not the install program.

Answer:

Details:


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