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Print Screen Causing Computer To Lock
DocumentID: 653911
Revision Date: 29-Feb-96 8:29:27 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: If the customer attempts to do a Print Screen from a blank WordPerfect document screen, it causes his computer to reboot. A Print Screen from a document or menu locks up the computer. He is running the 08/20/90 release of WP and MS-DOS 5.0. Removing a program called Backloader eliminated the problem. Solutions: Using the /NC startup resolved the problem. He was then able to use Backloader with WP. Using the /NC option was also helpful for a customer who was not loading any third party products but was having this problem.

*This information is given as a troubleshooting option.

Answer:

Details:


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