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HP LaserJet IIP/IIIP - Problems Printing Odd
DocumentID: 647144
Revision Date: 29-Feb-96 8:19:19 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer is having problems printing odd-sized forms with his HP LaserJet IIP and IIIP printers. When he prints an envelope (8.13" x 5.75"), the top line of the return address is cut off. The printer consistently prints the return address too high and cuts off the top line. He only has the problem with new documents; old documents work fine. The Paper Size/Type codes from both old and new documents appear to be the same. He can work around the problem by using an advance code to move the text down. Solutions: This problem was duplicated using the customer's 03/09/90 release. It could not be duplicated using the 11/05/91 release, however. If you receive a call on this situation, please submit an STR.

Answer:

Details:


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