Top Navigational Bar

Expanded Memory STRs - What To Include
DocumentID: 607588
Revision Date: 29-Feb-96 1:32:29 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: When troubleshooting expanded memory problems, the following information should be obtained:

1.      The brand name and manufacturer of the memory board.
2.      The brand and release date of the device driver the customer is using, i.e., EMM.SYS, and do a DIR on the EMM.SYS driver for the date, unless you can see it upon bootup.
3.      The base memory and how much expanded memory the computer has.
4.      The LIM spec that the customer is using, (3.2 or 4.0)?
5.      The brand name and manufacturer of the device driver, i.e., QEMM, 386MAX, EMM386.EXE, if the customer is using extended memory as expanded memory.

Please get all of this information or as much as you can, since it will speed any testing that the Problem Resolution Specialists may need to do.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.