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View Document - Display Wrong, Blank W/ Realt |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: A customer had a problem with the menu in View Document appearing blocky and difficult to read. This customer was using the Realtek RTVGA graphics drivers for WP. After the customer pressed Shift-F3 to reverse the colors, the menu was readable. Other customers with Realtek graphics drivers or adapters have reported that the screen goes blank or black when going into View Document, or the computer will lock. Solutions: The Realtek Super VGA adapter is not compatible with the WordPerfect Standard VGA drivers. Customers with Realtek cards MUST always use the drivers that come with the card. Have them check to see if they received any disks when they purchased the graphics card. If they did, there will be a WP51.ZIP file on one of the disks. Unzip the file and copy the *.VRS files to the WP 5.1 directory. The RTVGA 640x480 driver will be listed in Setup and should be selected. None of the WPCorp drivers will work with the Realtek cards. This is true of all Realtek cards that WPCorp has knowledge of and all releases of WordPerfect. The customer needs to install the drivers the vendor ships with the board by following the instructions in the vendor's documentation. Realtek writes drivers dependant upon the amount of video memory on the graphics card. The driver names include the amount of memory required for the driver; the user cannot choose the 1024x768 256-color driver unless his or her graphics card has 1M of memory. This problem can occur if the customer's graphics card only has 512K and doesn't support this driver. The only difference between the 3106 and the PT507a version of the Realtek card is the installation. When you use the install batch file for the 3106, it creates the 3106VGA directory on the C: drive. The directory will have a subdirectory for WP and it contains the VRS file that is needed in the WP program directory. |
Answer:
Details:
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