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"Printer Disks Corrupt" When Installing Print |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: A customer was unable to select the DeskJet 500 printer. During the installation, after selecting the printer, they were prompted to put in Printer #4 disk to install the .ALL file. At this point they received the message "Printer Disks Corrupt." The customer had been sent three sets of disks from WordPerfect; all gave them the same message. Through several troubleshooting steps, we discovered that renaming INSTALL.EXE and WP51.INS would allow them to install correctly. Both files had to be renamed. Renaming only one of the files would not work. *This information is given strictly as a troubleshooting option. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |