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View Document Only Displays White Background |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer can only see the white paper background in View Document in WordPerfect 5.0 and 5.1. The user cannot see the menu selections or text display. The customer is using an EGA 640x350 graphics driver in WP 5.1. Solutions: The customer removed the mouse driver from the AUTOEXEC.BAT file. Then, the user's document appeared fine in View Document, and the menu options displayed correctly. How/Why: Older mouse drivers use EGA video memory to operate which can cause display problems in Graphics mode. The customer should contact the company that makes the mouse and obtain the latest mouse driver. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |