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Mouse And Alt-Esc Hot Key Lock Machines
DocumentID: 650778
Revision Date: 29-Feb-96 8:29:01 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: Running standalone WP on individual DOS machines (some 3.3, some 4.01 release of DOS), IBM PS/2 mice, and using IBM PC 3270 emulation program entry level version 1.21, IBM 3270 connection version B emulation cards, IBM 3090 mainframe. Whenever they use the mouse, then use the hotkey (Alt-Esc) to go to a mainframe session (i.e. to read E-mail), they get unpredictable results, but generally the system locks. There are 500 systems like this, and they want to upgrade to 5.1 from 5.0. Right now they only have three copies of 5.1 that they are testing (on three machines). Everything seems to be fine until they try to hot-key. No TSR's running, files are 20, buffers are 20, they've tried all the start-up switches for WP, nothing seems to work. Solutions: I spoke with the customer this morning regarding this problem. Since the time you spoke with him, I sent him the 3/30 diskettes (because of numerous changes in mouse setup and selection). He installed the diskettes, and has not had any further difficulties. No startup options were necessary with the new diskettes. One user corrected the error by turning off NUM LOCK. (The 1/19 version of 5.1 fixed problems where WP5.1 was disabling other program's mouse TSR's.)

Answer:

Details:


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