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Citizen GSX 140 and GSX 145 - Problems With A |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer has a Citizen GSX140 and is having problems with the Automatic Sheet Feeder (ASF) turning on. This customer has the sheets set to feed manually. When the customer loads the first sheet, the printer feeds fine; however, when feeding the second sheet, the printer doesn't load the paper. The customer checked the menu settings, and the ASF was set to On. The customer set it to Off, and the paper loaded perfectly. But then when the customer used a printer macro (designed to default power on), somehow the ASF option changed to On again. After this, the printer did not load the paper correctly. Solutions: This problem is due to WordPerfect not knowing if the customer has an ASF or not. Citizen ships the printer with the ASF defaulted to Off. It is a mystery how this printer's ASF was set to On. If you have a customer with this problem, you can follow the steps below to set the customer's printer to ASF Off: 1. Press the On Line button 2. Press the Menu button 3. Press the Jump button 4. Press the Menu button 5. Press the Select button 6. Press the Save button 7. Press the Jump button five times 8. Press the Menu button 9. Press the Select button two times 10. Press the Save button three times |
Answer:
Details:
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