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"Internal Printing Error" - Troubleshooting O
DocumentID: 633719
Revision Date: 29-Feb-96 3:03:23 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: FYI:
When a customer was trying to retrieve, view, or print a document created in WordPerfect, the error "Internal Printing Error" occurred. In this case, the file was not usable. The customer recreated the document and did not have the problem again.

Another option is to delete the prefix of the file by doing a Space Bar retrieve.

A third option is to turn the turbo mode off on the computer. If doing this solves the problem, there is a conflict with the BIOS of the computer. In this situation, WP is unable to do anything to resolve the problem.

Another customer who had a table in the document solved the problem by blocking the table, then choosing an attribute reset command for the table.

Please write an STR for customers receiving the error message, and have them send the file(s) which demonstrate the problem.

Answer:

Details:


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