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Computer Locks Upon Exiting WP - Troubleshoot |
The information in this document applies to:
WordPerfect® 6.0 for DOS
Problem
Symptoms: The computer locks when the user exits WP 6.0. Solutions: The user remmed out the mouse driver (MOUSE.COM) from the AUTOEXEC.BAT file, manually selected a comparable mouse type in WP, and selected the proper port to correct the problem. How/Why: This problem was most likely caused by a conflict between WP and the mouse driver version the customer was using. The following steps can be helpful for customers that require the use of a mouse in other applications: 1. Try loading MOUSE.SYS in the CONFIG.SYS file instead of MOUSE.COM in the AUTOEXEC.BAT file. 2. Try a different type of mouse, if available. 3. Contact the mouse manufacturer for information about upgrading the mouse software. 4. If supported in the mouse version they are using, the MOUSE.COM file can be unloaded or disabled prior to entering WP 6.0, and then reloaded after exiting WP. This can be accomplished in a batch (.BAT) file. Users should refer to their mouse documentation for the proper commands. |
Answer:
Details:
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