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Graphics Troubleshooting Guide
DocumentID: 606571
Revision Date: 29-Feb-96 1:31:44 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Solutions: TROUBLESHOOTING
1.      Check and verify the release date of WP.
2.      Check Folio and SCNs.
      Search for third-party graphics software names and file formats (i.e., WPG, TIFF, PCX, HPGL, etc.).
3.      Check Print Preview. Does it look correct? Does this differ from Graphics or Full-Page modes?
      A.      If it looks correct in View Document and is printing wrong, try printing the document graphically (Shift+F7. If this makes no difference, follow the Printer troubleshooting steps.
      B.      If the customer is using an EPS file, from a DOS prompt, try copying the file "EHANDLER.PS" (located with printer files) directly to a PostScript printer. Next, copy the EPS file directly to the PostScript printer (e.g., COPY EHANDLER.PS LPT1, then COPY .EPS LPT1).
4.      Check the settings for the box options. Reset all of the attributes in the Image Editor.
5.      Exit WP, come back in and try again.
6.      Save the document, delete the graphics box code from the document and re-create it.
7.      Try duplicating the problem from a clear screen.
8.      Try using one of the .WPG files that ships with WP.
9.      Try a different file format from the third-party graphics package. Check to see if the problem only occurs with bitmap or vector type graphics.
10.      Has it ever worked correctly or does it work correctly in other WP programs (WPWIN, Presentations, WP Dos) or third- party programs (Paintbrush, CorelDRAW, Hijaak)?
10.      Use startup options for WP.
11.      Check the display driver and try using a standard VGA driver if a High Resolution driver is selected.
12.      Run vanilla.

Note: If the customer is having a problem in the international version of the product, try having him/her duplicate the problem in the latest US version of the product. If you can duplicate the problem in the US version, put the US date as the date of the product when writing an STR.

Answer:

Details:


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