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"Error 21" - When Printing Text Document
DocumentID: 600476
Revision Date: 29-Feb-96 1:28:25 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

The "Error 21" occurs when printing a document containing only text to an HP LaserJet Series II.

Answer:

There is a Font code at the beginning of the document for Line Draw 12cpi (CR). The HP II does not have a Courier 12cpi internal font in the printer. Since there is not a Courier 12cpi font to get the ASCII characters, WP had to print all of the characters graphically. Removing the font code, allows the document to print fine.


Details:

Note: The document prints fine to an HP LaserJet III. The document prints fine to the HP LaserJet III because the HP III has a Courier 12cpi internal printer font.

TROUBLESHOOTING TIP:
If a document prints extremely slow in 5.1, most likely, there are characters being printed graphically. This can be verified by setting Graphics Quality to Do Not Print (Shift-F7, G, 1), then view the document. Characters that do not display are being printed graphically. If this is the case, check to see what font is being used. To work around this problem try selecting another font or using tables. Table lines can be used in place of Line Draw characters.


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