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"Incompatible File Format" When Saving And Re
DocumentID: 653648
Revision Date: 29-Feb-96 8:29:25 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: Every time the customer saves a file and then retrieves it, she receives the message "Incompatible File Format." This happens even when she just creates a file from a blank screen. Booting with a vanilla AUTOEXEC.BAT file solved this problem. Solutions: The expanded memory manager was causing a conflict. The conflict occurred between Quicken (Diskcache) and the EM (expanded memory) driver. The problem was not with Quicken, but with EMS4.SYS. Quicken will shrink and expand the virtual disk in relation to available EM on the fly. EMS4.SYS was not working in terms of sharing and adjusting amounts of RAM between calls by Quicken where the RAM disk was concerned. The user needed to use Quicken's RAM disk in combination with Quicken's Diskcache for things to work. EMS4.SYS was not working with the DOS RAM disk and Quicken's Diskcache.

Answer:

Details:


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