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Alps ALQ200 Printing Incorrectly - Check Prin
DocumentID: 601304
Revision Date: 29-Feb-96 1:28:39 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer printing from WordPerfect 5.1 to an Alps ALQ200 found that when using Superscript and/or Subscript, they would appear on a line of their own.

Super
1. script script
Sub

When looking at the above example consider 1. as the actual line. This is causing his pages to come out to long and look double-spaced wherever a superscript or subscript is present.

Another customer was using an Alps ALQ300 printer and had selected the 24 pin printer driver. When print jobs were sent to the printer the only thing that would print was the text currently on the screen. It was as if a print screen had been done.

In another situation a customer with the ALPS ALQ300 24 pin printer was having trouble with text printing over about 1 inch onto the next page. Solutions: The developer who wrote this driver said that he thinks the wrong printer definition was being used. There are two versions of the ALQ200; one has an 18-pin print head, and the other has a 24-pin printhead. A user can tell which this printer is by looking at the printhead. It will be labeled either 18 or 24. Whichever one it is, one must choose that driver in WordPerfect (the two drivers are labelled "18-pin" and "24-pin" in WP). The above problems were corrected once the right printer driver was selected.

Another crucial point is to have the printer switched properly. On the left side, near the platen is a switch labelled "18/24." This switch must be set to reflect what the print head label says. With these things all coming together, the printer should have no problem with vertical spacing. If the problem persists after all of this, please have the customer send in a document file, a print-to-disk of that file, their .PRS file, and the users .SET file.

Answer:

Details:


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