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Norton Cache Version 6.0 - Problems With File
DocumentID: 654370
Revision Date: 29-Feb-96 8:29:30 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When scrolling onto page 2, the customer notices garbage characters and then the computer locks up. This never happened until he attempted to save the file to a full disk and got a "Disk Full" error message. If he has QEMM loaded, the computer does not lock up, but he receives a QEMM error message "Exception #13 at 0eaf:0cfd error code 0000 ax=0080 bx=bcdd cx=121b dx=0000 si=345f di=ffff bp=07cc ds=5bf2 es=5bf2 ss=47d6 sp=0798 flags=3606." Solutions: The customer must set the Norton Cache Version 6.0 option to NCACHE WRITE=0. The problem occurred when the customer upgraded to Norton Cache version 6.0. The I/O that was cached by the Norton utility was damaged and then written to disk.

Answer:

Details:


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