![]() |
"Unable To Create Internal File (EI)" |
The information in this document applies to:
WordPerfect® 6.0 for DOS
Problem
Symptoms: The message, "Unable to create internal file (EI)" comes up when sending a fax through WordPerfect 6.0c. After selecting OK, it will continue to image the fax but then comes up with the message, "Unable to access file (EF)",0". The user is then no longer able to access the Fax Services menu until rebooting. Solutions: Delete any duplications of FAXDIR.EXE and FAXB.COM from the AUTOEXEC.BAT file, or if using a separate batch file, make sure it removes the fax drivers when done (i.e., FAXDIR/R). Causes: This problem can be caused by loading FAXB.COM a second time without first having removed it. For example: Multiple occurrences of FAXDIR.EXE and FAXB.COM in the AUTOEXEC.BAT file, or executing a batch file that loads FAXDIR.EXE and FAXB.COM but never removes them, then executing it another time. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |