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Novell 2.15 Prompts To "Mount Forms" When Pri |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: On Novell 2.15 with 5.1 the users get prompted to mount particular forms at the server. (ie Mount form 76, 77, 78). This happens when there are no paper size and type codes in the document. We are apparently aware of the problem and I know that by changing the port to read printq_servername (correct me if this is wrong) corrects the problem. Thanks for your help! Solutions: This has been fixed for the next interim release of 5.1. The problem with the current release is that whenever a print job is added to the queue while another print job is being serviced, the WordPerfect job number is being assigned to the Novell form number. So, if you are printing job number 77 from WP, it prompts you to mount form 77. Development has found a way to keep the Novell form number from being clobbered, so we can send our customers an update when the next interim release is made (estimated sometime around February). In the meantime, as you have indicated, users of Novell version 2.1 and above can work around the problem by making a port selection of Other, and then typing in the name of their print queue (the format is SERVERNAME/QUEUENAME). Answer "Yes", that it is a network printer. If callers get upset at having to do it this way, you can refer them to pp. 1002 (labeled "Important:") and 1004 (printed in italics) of the 5.1 manual, to show them that this has always been our suggested method of setting up a network printer on Novell. |
Answer:
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