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System Locks Exiting From WP 6.0 To DOSSHELL
DocumentID: 614926
Revision Date: 29-Feb-96 1:36:37 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: The computer locks when the customer exits from WP 6.0 for DOS to MS-DOS 6.0's DOSSHELL. Solutions: For this customer, placing RH:N on the Device line for QEMM386.SYS 7.0 memory manager, and moving SETVER.EXE to the end of the CONFIG.SYS corrected the problem.

How/Why:
This is due to a memory conflict returning to DOSSHELL or other menu applications. Changing the way a memory manager handles certain memory locations (e.g., upper memory, ROM areas, etc.), and changing the order of the device drivers can alter the locations where programs are loaded. Many times this can reduce or remove the conflict. Additional troubleshooting parameters may be available for various memory managers (DOS' EMM386, QEMM, 386MAX, etc.), and each version of a product may be different. Customers who request additional information about specific changes should be referred to their respective memory manager's documentation or technical support.

Answer:

Details:


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