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Apple Share Program Causing Partial Print Job |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer is running Apple Share to allow a PC and Macintosh to print to the same printer. The customer recently updated from WordPerfect 5.0 to 5.1. Small 5.0 documents retrieved into WP 5.1 print fine. When larger, more complex documents are retrieved and printed, only a portion of the print job comes out and the computer appears to lock up. All of the documents work correctly in WP 5.0. The Apple Share program uses about 180K of memory (this includes DOS). There is approximately 460K of memory available before entering WP as reported by CHKDSK. Solutions: The customer needs to increase the timeout for that particular printer using the Apple Share Desk Utility. The cause of the problem is that WP has no way of knowing that the printer has timed out and continues to spool the print job to the queue. The queue accepts the information but cannot print it. Apple Share takes at least 135K of memory to run. This will prevent the user from viewing and in some cases successfully printing large files. In this case the user may need to print the document in sections. |
Answer:
Details:
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