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Computer Memory Errors
DocumentID: 626227
Revision Date: 29-Feb-96 1:41:34 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Problem:
Customers have encountered computer memory errors.

Probable Causes:
1.      The WordPerfect .PRS file is consuming a large amount of memory when it is loaded before a print job.
2.      The WP program is not recognizing any available expanded memory.
3.      Other TSRs are consuming memory.
4.      A keyboard file is selected.

Possible Solutions:
1.      If the .PRS file is extra large, try unmarking soft fonts and cartridges.
2.      Try running WPINFO to see how much expanded memory is being recognized.
3.      Try checking the AUTOEXEC.BAT and CONFIG.SYS files to see if any TSRs are being loaded, then try booting vanilla.
4.      Try using the /WS startup option to see how much available memory WP is recognizing.
5.      Try selecting the original keyboard. Selected keyboard files are loaded into conventional memory.

Answer:

Details:


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