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Alps P2000+ (plus) - Paper Jamming
DocumentID: 601270
Revision Date: 29-Feb-96 1:28:38 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer has the Alps P2000+ printer. He is manually feeding the paper into the printer, and he has his standard 8.5" x 11" form (Paper Size/Type) set up to prompt him to press G for Go in Printer Control. He turns the printer on, prints "this is a test," and the test prints fine. He feeds another piece of paper through, sends the same job without turning the printer off, and the printer rolls the paper back, then rolls it forward and catches under the paper bail, and thus jams the paper. The Standard Printer selection works fine. Solutions: This problem can be duplicated both in-house and by Alps. The problem is due to a fault in the printer's firmware (ROM). This problem was duplicated with ROM versions "0256B,0257A" and "0256C,0256C". It could not be duplicated with ROM version "256D1,0257C". Users with this problem will need to contact their Alps dealer or the manufacturer to receive a ROM update. If the customer has a printer that was sold to the government, he needs to contact his normal service contact provider about the ROM update. To find the customer's ROM version, hold down the Form Feed button and turn the printer on.

If the customer is unable to get a ROM update, he can use the following steps in the PTR program.

1.      Retrieve the *.PRS file
2.      Press Enter on the printer name
3.      Press Enter on "Initialize and Reset"
4.      Cursor down to "Reset/Advance at End of Page"
5.      Cursor to the right and remove the string
6.      Remove the string to the right of "Printer Auto Page Advance?"
7.      Press Exit until you receive the message "Save file? (Y/N)"
8.      Press Y, Enter, Y, Y.

Note: This change to the .PRS file should only be made if your customer is having exactly the same problem as is described and only if the customer cannot obtain a newer ROM. No change is planned for the driver as it may adversely affect other things in the driver. This problem does not affect the Alps P2000, just the P2000+.

Answer:

Details:


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