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General Windows Problem With WPCorp DOS Appli |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer's mouse is not working in WordPerfect 5.1 running under Windows. He also gets the message, "System Integrity" when he enters WordPerfect. Solutions: If customers have general difficulty running under Windows, please try the following: 1. Try running the WP application outside of the Windows environment. If the problem persists, then it is probably a problem that exists within WordPerfect. Continue normal troubleshooting, and write up an STR, if necessary. 2. Check to make sure WPCorp's standard recommended .PIF file is being run. If it is not, change it to the standard recommended PIF file. Try marking the Exclusive box in the PIF file. 3. The user must have at least 384K of RAM available. Please check this. 4. If the mouse does not work, go under Setup and select MOUSE.COM. 5. Please write up an STR if the customer continues to have problems using WordPerfect 5.1 under Windows, or please write up an STR if the customer has any general problem running any WPCorp DOS application under Windows. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |