Top Navigational Bar

HP LaserJet Series II - "Error 21" When Print
DocumentID: 606420
Revision Date: 29-Feb-96 1:31:42 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is receiving "Error 21" when printing a table with dotted lines on the HP LaserJet Series II printer. A table with solid lines prints correctly. Solutions: All graphic lines are created for the HP using the rules of capability. When printing a solid line, WordPerfect only needs to tell the printer the width and length of the line. When printing dashed graphic lines, WP has to send a rule for each dash in the line. This can be a large amount of data, depending on the complexity of the graphics lines. The user can cut down on the amount of code with dashed lines by printing them out graphically. However, this causes problems with solid lines. If solid lines are done graphically, the user will be working with additional graphics data. There is no simple solution other than trying to find some way to cut down on the complexity. For example, use the printer's rules of capability but substitute the hyphen or horizontal line for the dash.

Tables for one customer were printing very slowly with any HP LaserJet printer. The lines in the table were set for dotted. When the lines were changed to dashed, it corrected the problem.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.