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HP LaserJet Series II With A BDT 850 II Sheet |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: When the customer selects internal fonts the documents print fine, but when they select a Bitstream font, the printer pulls an extra sheet of paper through and jams. The same thing happened in WordPerfect 5.0. She has an HP LaserJet Series II with a BDT 850 II sheet feeder. The separate bins have been defined. Solutions: The customer has an older sheet feeder PROM. This can be recognized when the customer turns on the sheet feeder and the printer, and the manual feed light does not come on. Since the HP LaserJet printer did not support soft fonts, the BDT PROM interpreter would not be set up to recognize soft font download codes. Also, the sheet feeder is not recognizing this code when the font is being downloaded with the text. This problem causes a bin to be set up by the sheet feeder, and WordPerfect is already selecting a bin through the sheet feeder definition. This is why the extra sheet of paper is being sent through. The problem does not occur when using internal fonts because no soft font ID codes are being downloaded. A work around for this problem is to have the customer select the soft fonts with an asterisk (*) instead of a plus (+). BDT has suggested to have customers call them if they are having paper handling problems and have an older BDT PROM. |
Answer:
Details:
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