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Steps To Identify The Cause Of File Damage
DocumentID: 634248
Revision Date: 29-Feb-96 3:03:36 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: In order to identify the cause of damage in a file, try the following things:

1.      Make sure that your files are converting correctly from other programs, and that they start out free of problems. Break large files up into smaller files. Don't risk all the hours of work on the integrity of one file that is close to 2M in size. Losing one small file is a lot less work than losing the entire thing. Using smaller files will also save time in retrieving, saving, and spell checking.

2.      Isolate one of the computers on which the problem is happening. If you're using a network and expanded memory, take the computer off the network and remove the expanded memory driver. Run it in a vanilla environment: no AUTOEXEC.BAT file and only FILES=30 and BUFFERS=25 in the CONFIG.SYS file. If you need to print to a network printer, copy the files to a diskette and take them to another computer. Do not edit on the other computer and bring the edited documents back to the original computer.

3.      If after running for a while you have no problems, add the expanded memory driver.

4.      If after running for some time you have no problems with expanded memory, reconnect to the network.

5.      If everything still goes all right for some time, add any other needed device drivers and one by one add the TSR's after each has been given some time to see if it could be the cause. Keep everything well backed up and check for problems often--at least once a day. Keep a log of what steps were taken so that if a problem does occur, you can narrow the problem down more quickly. It would help if you could say something similar to "the problem happened when the document generated after I added such and such TSR."

These comments are also included in STR # 18054.

Answer:

Details:


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