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Printers Not Printing From WP Or DOS - Troublshooting |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: A customer is having problems printing to the printer from WP and from DOS. Solutions: Printing from DOS is a good troubleshooting step when there are printing problems from within WP. For non-PostScript printers, type the following at a DOS prompt to test the printer: COPY CON LPT1 Text that you would like to see printed ^L ^Z NOTE: LPT1 can be replaced with whatever port the customer is printing to. The text can be anything that needs to be tested. The ^L (Control L) tells the printer to eject a page and the ^Z (Control Z) tells DOS that the customer has finished. If the printer continues to have problems printing at DOS, (extra characters print or the printer does not eject a page even though ^L was used or the printer ejects more than one page when only one should have been sent) something outside of WP is causing the problem. Please tell the customer that the problem is not with WP. The customer may want to call the printer manufacturer, a consultant or the local computer dealer for help. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |