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Not Getting Prompted For User Initials - Trou
DocumentID: 653571
Revision Date: 29-Feb-96 8:29:24 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: The customer was not getting prompted for user initials when entering the network version of WordPerfect. He had just installed WP 5.1. The help screen was listing the initials of someone who had previously worked on the computer. He could not find a SET command or any batch files with the /U option. Troubleshooting revealed that he had Shell loading from the AUTOEXEC.BAT file. His Shell version was Office 2.0 for networks. He went into Notebook, retrieved the USERID.NB file, deleted the old user, inserted the new user with his network name and initials, resaved the file, and ran USERID.EXE. This corrected the problem.

*This information is given strictly as a troubleshooting option.

Answer:

Details:


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