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Citizen Premiere 35 Underline Problem
DocumentID: 609928
Revision Date: 29-Feb-96 1:34:26 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer's Citizen Premiere 35 printer prints a wide horizontal line over all the text when the customer selects the Underline feature. Solutions: This problem could not be duplicated at WPCorp. The customer needs to remove the wheel from the printer and check the underline character on the wheel. If it's okay, the customer should install the print wheel making sure it is seated correctly and try printing again. There is either something wrong with the wheel or the way it is installed.

The customer can also try the following in the PTR Program:
1.      Enter PTR at a DOS prompt
2.      Press Shift-F10 to retrieve the .ALL file for the Citizen
3.      Highlight the Citizen Premiere 35, and press Enter
4.      Highlight Attribute Methods, and press Enter
5.      Highlight Underline, and press Enter
6.      Type an asterisk (*) beside Auto Underline (the code is already there)
7.      Exit and save

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.