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"Error 22" Displays On Printer When Printing |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer is unable to print a Legal paper size without getting the following message on the printer: "22 I/O CONFIG ERROR." The customer can print fine from Lotus to the same printer (in Legal). She can print with the Standard printer without a problem. The printer displays the error message, and if the customer presses CONTINUE on the printer, it will print out an incomplete or smeared copy of the first page. Solutions: "Error 22" is an I/O protocol error. The error message is generated when an error has occurred during the communication of the data. The customer's printer was giving the error because the printer would send back a message to the hardware/software to stop sending down data to the printer, but this was not being received by the hardware/software. This error happened with a legal size page because of the increase in data being sent to the printer and/or the printer pausing the print job so it could set its page image to legal. It has nothing to do with the size of the page being asked for, but the amount of data being sent. This problem is hardware related. The customer should have the printer/computer port and/or the cable checked. |
Answer:
Details:
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