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Troubleshooting Setup |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: * If the user completes Installation Setup, but cannot run Windows without locking or returning to DOS, check to see if he can run Windows in Real Mode. If he can't run in Real Mode, have customer boot as vanilla as possible. Normally the reason a system locks when trying to run Setup is because Setup first tries to figure out the hardware configuration, specifically the type of processor, machine, display adapter, mouse and network. Note: If any of these are identified incorrectly it could cause Windows not to run successfully. Run SETUP/I and change the hardware configurations manually. * If the user can run in Real Mode, check to see if he can run in Standard Mode. (See Standard Mode memo ALL_9789B for more information). * If the customer can run in Real and Standard Mode, but not Enhanced Mode, there are different steps to take to solve the problem. (See Enhanced Mode memo ALL_9795B for more information). * If the customer is logged into a network, please see the Network memo ALL_9791B. Also follow steps listed under the Enhanced Mode memo listed above, if running in enhanced mode. |
Answer:
Details:
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