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"Error 11" Trying To Load FaxDirect From WP 6
DocumentID: 616248
Revision Date: 29-Jan-97 4:29:44 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

When the user tries to load FaxDirect (FAXDIR.EXE), from WP 6.0 DOS, the US Robotics Sportster 14400 external modem returns and "Error 11" message.

Answer:

After the user replaced the old UART-82450 to a newer, faster UART-16550, the problem no longer occurred.

Details:

Even though the problem did not occur after the user obtained a newer UART for the COM port, this is not conclusive that getting a faster, more up-to-date UART will solve the problem for every customer. Possibly, the problem would have been solved if a similar 82450 UART was obtained instead of a 16550 UART.

Note: A UART is a Universal Asynchronous Receiver and Transmitter, the device which runs the serial ports. This device is used for high speed serial cards. UART settings need to be handled by a hardware specialist.


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