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Error: "Incompatible File Format"
DocumentID: 651509
Revision Date: 29-Feb-96 8:29:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: A customer that was getting an "Incompatible File Format" message had just gone into the PTR program and done some Automatic Font Changes. After the customer re-entered WP, the message appeared when they tried to retrieve the file that they had just been working on before making the PTR changes. I had the customer exit WP to DOS. We discovered that the customer was at an A:\> prompt. They changed to the C:\WP51> prompt. At this point they were able to retrieve the file.
*This information is given strictly as a troubleshooting option.

Answer:

Details:


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