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Printing On The Network |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: Troubleshooting a network printing problem can be a challenge. The common problem is that the customer you speak with is generally not the network supervisor. The customer probably does not know how the network actually handles the print job. This memo hopefully will help you in getting the right information so you can follow normal troubleshooting steps. The information outlined here is a collection of things that the network group as a whole has found worthwhile and valuable when working on a network printer problem. NETWORK TYPES Directly Supported in WordPerfect 4.2 Novell IBM PC LAN 3COM 3+ 3COM 3+ Open Torus 10Net AT&T StarLAN Suggested Network Emulations for WordPerfect 4.2 For Banyan, choose IBM PC LAN For LANsmart, choose IBM PC LAN For Invisible NET, choose IBM PC LAN For LANtastic, choose IBM PC LAN Directly Supported in WordPerfect 5.0 Banyan Novell IBM PC LAN 3COM 3+ AT&T StarLAN 10Net TOPS Torus Western Digital Vianet Suggested Network Emulations for WordPerfect 5.0 For LANsmart, choose IBM PC LAN For Invisible NET, choose IBM PC LAN For LANtastic, choose IBM PC LAN Directly Supported in WordPerfect 5.1 for DOS Novell IBM PC LAN 3COM 3 + 3COM 3+ OPEN Banyan 10Net TOPS LANsmart PC NOS DNA Invisible NET Nokia PC NET LANtastic AT&T StarGroup DEC PCSA (Pathworks) Nexos Although Western Digital Vianet is not directly supported in WP 5.1, you can choose the IBM PC LAN or Other network as an emulation. Troubleshooting 1. What type of network is the customer running? 2. Have the program files been given a Read Only attribute? 3. Is there an environment file present in the network WP directory? 4. Where are the users' .SET files being created? 5. Is the problem that the printer does not print? 6. Is the problem that the printer does not print correctly? 7. Does the problem with the printer affect the entire network? 8. Does this problem seem to follow one particular user across the network? 9. Is the Port Selection set to a Local Port or a Network Device? Basic Concepts 1. A common misconception is that when a user logs into their network as the supervisor, WP automatically recognizes this person as the supervisor. This is not the case. The only way WP recognizes the user as the supervisor is when the user types {WP as the user ID. 2. If the .PRS printer file has been given a Read Only attribute, even the user who enters WP as {WP will not be able to make changes to the file until the attribute is changed to Read Write. 3. If the network supervisor does not change the attribute of the .PRS files to Read Only, any user on the network has the ability to make default changes to the printer that can affect the entire network. This can, in some cases, cause major problems. 4. NWPSETUP will not update printers if the port selection in WP is set to a local mode. 5. NWPSETUP will not execute properly and update the .SET files if the .SET files are not in a common directory. The master .SET file (WP{WP}.SET) must also be in this directory. 6. The only person that can initialize a network laser printer is the user that enters WP with the {WP user ID. 7. If using a NETBIOS based network, unlike Novell, when selecting a printer port of any kind, the user will be asked if it is a network printer regardless of the port type the user selects. 8. The users on the network must have all rights to the directory in which personal .SET files are written. 9. If the users' .SET files are in personal directories, NWPSETUP will not add or update printer information. 10. If a user attempts to add a form to the Forms menu and gets the "Error Access Denied" message, the .PRS file has been give a Read Only attribute. The supervisor must make the attribute changes. 11. If the print job gets to the printer and prints garbage, do not assume that it is the network that is trashing the print job. You will probably have to print locally to verify where the problem is occurring. 12. If the print jobs are leaving WP and not printing, check the network spooler to see if there is a print job that has locked up the spooler. If so, you must clear the spooler before any new jobs will print. NET BIOS based Networks IBM PC LAN 3COM 3+ Banyan 10Net Tops LANsmart PC NOS DNA Invisible NET LANtastic AT&T StarGroup Western Digital Vianet These networks use similar commands. These commands are used to USE, LINK and SHARE devices such as servers, printers and other resources. The following information describes typically how a printer is shared and linked in the above networks. IBM PC LAN 1. Redirect a printer port to do network printing. For example from a file server: NET SHARE PTRL=LPT1 From the Station: NET USE LPT1 \\ SERVERNAME\PTR1 3COM 3+ 1. Redirect a printer port to do network printing. For example from a file server: 3P SHARE PTR1=LPT1 From the Station: 3P LINK LPT1:\\SERVER\PTR1 BANYAN 1. Redirect a printer port to do network printing. For example from a file server: SETPRINT LPT1 ON /P:"ITEM@GROUP@ORG" 2. Start WP and enter as {WP as the user identification 3. Select printers according to the instructions in Using the Installation Program under Appendix R: Network Administration, or Printer, Select in the WordPerfect Reference Manual. For the printer port, specify the port redirected to the network printer. 10Net To do network printing, you must specify both a printer and a printer port. The Installation Program will help you select a printer, but will not redirect a device like LPT1 to the selected printer. After you have selected a printer, a redirection command is needed which can be entered at the DOS prompt or can be placed in the AUTOEXEC.BAT file of each user. The following steps explain how to set it up. The 10NET file that contains the profile for the superstation must contain a DEVICE = PRINTER PORT command. 1. If your profile does not contain a shared device command, add it 2. Redirect a printer port to do network printing. For example, enter NET USE LPT1 \\SERVERNAME\SHARENAME 10NET will only output to LPT ports. Before a workstation can mount to a superstation's COM1 or COM2 port, the superstation must use the MODE command to redirect the parallel printer output to the serial port. If you want to use the COM1 port, 3. Enter a MODE command with the appropriate baud rate, parity, character length and stop bits. For example: MODE COM1:96,N,8,1 Then enter another MODE command to redirect the port. For example, enter: MODE LPT1=COM1 You can also use the same printer redirection commands used by the IBM network. 4. Select printers according to the instructions in the Using the Installation Program under Appendix R: Network Administration, or Printer, Select in the WordPerfect Reference Manual. TOPS To do network printing, you must specify both a printer and a printer port. The Installation Program will help you select a printer, but will not redirect a device like LPT1 to the selected printer. After you have selected a printer, a redirection command is needed which can be entered at a DOS prompt or can be placed in the AUTOEXEC.BAT file of each user. The following steps explain how to do network printing. 1. Redirect a printer port to do network printing. An example of a redirection command from a server is: TOPS PUBLISH LPT1: AS PRINTERNAME USING C:\TOPS An example of a redirection command from a workstation is: TOPS MOUNT LPT1: TO \\SERVERNAME\PRINTERNAME 2. Select printers according to the instructions in the Using the Installation Program under Appendix R: Network Administration, or Printer, Select in the WordPerfect Reference Manual. Remember that users with Read Only access to the WordPerfect directory may select printers but cannot add new printers. LANsmart To do network printing, you must specify both a printer and a printer port. The Installation Program will help you select a printer, but will not redirect a device like LPT1 to the selected printer. After you have selected a printer, a redirection command is needed which can be entered at a DOS prompt or can be placed in the AUTOEXEC.BAT file of each user. The following steps explain how to do network printing. 1. Redirect a printer port to do network printing. For example, from a file server, enter: NETSHARE PRTL=LPT1 From a workstation, enter: CONNECT LPT1 \\SERVERNAME\PTR1 2. Select printers according to the instructions in the Using the Installation Program under Appendix R: Network Administration, or Printer, Select in the WordPerfect Reference Manual. Remember that users with Read Only access to the WordPerfect directory may select printers, but cannot add new printers. PC NOS To do network printing, you must specify both a printer and a printer port. The Installation Program will help you select a printer, but will not redirect a device like LPT1 to the selected printer. After you have selected a printer, a redirection command is needed which an be entered at a DOS prompt or can be placed in the AUTOEXEC.BAT file of each user. The following steps explain how to do network printing. 1. Using NetView, open the Automatic User Connections box and enter the redirection command. For example, enter STATION/MSDOS/LPT1=SERVER/PRINTSRV/SPOOL 2. Select printers according to the instructions in the Using the Installation Program under Appendix R: Network Administration or Printer, Select in the WordPerfect Reference Manual. Remember that users with Read Only access to the WordPerfect directory may select printers, but cannot add new printers. DNA To do network printing, you must specify both a printer and a printer port. The Installation Program will help you select a printer, but will not redirect a device like LPT1 to the selected printer. After you have selected a printer, a redirection command is needed which an be entered at a DOS prompt or can be placed in the AUTOEXEC.BAT file of each user. The following steps explain how to do network printing. 1. Redirect a printer port to network printing. Put the following command on one line in the file server's CONFIG.SYS file: DEVICE = PRINT.SYS LPT1.BUFR=1024,LPT1.TOF=NO,LPT1.TITLE=NO WAIT=20 From a workstation, enter: ~SPOOL D:\ /D=LPT TIME=10 2. Select printers according to the instructions in the Using the Installation Program under Appendix R: Network Administration, or Printer, Select in the WordPerfect Reference Manual. Remember that users with Read Only access to the WordPerfect directory may select printers, but cannot add new printers. Invisible NET To do network printing, you must specify both a printer and a printer port. The Installation Program will help you select a printer, but will not redirect a device like LPT1 to the selected printer. After you have selected a printer, a redirection command is needed which an be entered at a DOS prompt or can be placed in the AUTOEXEC.BAT file of each user. The following steps explain how to do network printing. 1. Enter the configuration to redirect the print spooler. For example, from a file server, enter: MINLOAD SERVERNAME LPT1 From a workstation, enter: MAP LPT1 \\SERVERNAME 2. Select printers according to the instructions in the Using the Installation Program under Appendix R: Network Administration, or Printer, Select in the WordPerfect Reference Manual. Remember that users with Read Only access to the WordPerfect directory may select printers, but cannot add new printers. LANtastic To do network printing, you must specify both a printer and a printer port. The Installation Program will help you select a printer, but will not redirect a device like LPT1 to the selected printer. After you have selected a printer, a redirection command is needed which an be entered at a DOS prompt or can be placed in the AUTOEXEC.BAT file of each user. The following steps explain how to do network printing. 1. Redirect a printer port to do network printing. For example, from a file server enter: NETSHARE PTRL=LPT1 From a workstation enter: NET USE LPT1 \\SERVERNAME\PTR1 2. Select printers according to the instructions in the Using the Installation Program under Appendix R: Network Administration, or Printer, Select in the WordPerfect Reference Manual. Remember that users with Read Only access to the WordPerfect directory may select printers, but cannot add new printers. AT&T Stargroup To do network printing, you must specify both a printer and a printer port. The Installation Program will help you select a printer, but will not redirect a device like LPT1 to the selected printer. After you have selected a printer, a redirection command is needed which an be entered at a DOS prompt or can be placed in the AUTOEXEC.BAT file of each user. The following steps explain how to do network printing. 1. Redirect a printer port to do network printing. For example, from a file server enter: SRV SHARE PRINTERNAME=LPT1 From a workstation enter: SRV LINK LPT: \\SERVERNAME\PRINTERNAME 2. Select printers according to the instructions in the Using the Installation Program under Appendix R: Network Administration, or Printer, Select in the WordPerfect Reference Manual. Remember that users with Read Only access to the WordPerfect directory may select printers, but cannot add new printers. Western Digital Vianet To do network printing, you must specify both a printer and a printer port. The Installation Program will help you select a printer, but will not redirect a device like LPT1 to the selected printer. After you have selected a printer, a redirection command is needed which an be entered at a DOS prompt or can be placed in the AUTOEXEC.BAT file of each user. The following steps explain how to do network printing. 1. Redirect a printer port to do network printing. For example, from a file server enter: VIASPOOL /T PTR1 /L LPT1 From a workstation, enter: SETPRT /T PTR1 Remember that users with Read Only access to the WordPerfect directory may select printers, but cannot add new printers. Novell QUEUE This device is created by the network administrator in PCONSOLE (a Novell program). DEVICE Novell allows 5 devices 0,1,2,3,4 These devices can be a COM PORT or a PARALLEL PORT. CAPTURE This is a Novell command that will redirect a print job. CAPTURE S=ADMIN Q=NETWP NFF NB TI=10 S= Printing Directly to the Queue Operators generally suggest to customers using Novell that the port selection in WP be set to the queue name. An example of how to do this is to press Shift-F7 (Print), S (Select Printer), 3 (Edit), 2 (Port), type PRINTQ_0, respond Yes to "Network Printer (Y/N)?", and respond No (in most cases) to "Suppress Top of Form (Y/N)?". This setup does not use a CAPTURE command and represents the cleanest, simplest method. The print job leaves WP and goes directly to the print queue; the job is visible in PCONSOLE. Advantages 1. Uncomplicated, no CAPTURE command to get in the way 2. Can be used on machines that have a local printer Disadvantages 1. Unable to print directly to the queue with some releases of Novell 2. WP 4.2 unable to recognize PRINTQ names Printing Using a CAPTURE Command WPCorp prefers printing directly to the print queue; however, the CAPTURE command does work. Port: LPT1 (Selected form option 0, as if printing locally). The CAPTURE command presents another variable that network administration must oversee. The CAPTURE command must be executed from the login script or batch file, or typed in at the DOS prompt. The print job is controlled by the network as soon as it leaves WP's printer control. The job will appear in PCONSOLE as a catch and specify the port from which it was sent. Advantages 1. Flexible, users can customize the CAPTURE command to do several things 2. Can be modified from the DOS prompt, does not require extensive network privileges Disadvantages 1. CAPTURE commands contain many variables, any on of which might cause the job to not print correctly. 2. Users can customize their own CAPTURE and unknowingly cause a problem. Glossary and Hints 1. Read Only Attribute The following WP program files must be given a Read Only Attribute: .EXE .FIL .WPK .LEX .THS .PRS .MRS .CRS .DRS .FRS Novell To give the files mentioned above a Read Only attribute in the Novell environment, the network supervisor would do the following. 1. Change to the WP subdirectory (DOS LEVEL) 2. Type FLAG press the Space Bar, type *.XXX (XXX=represents the file extension), type SRO and press Enter (e.g., F:\WP50> FLAG *.XXX SRO) NOTE: If someone is running the program and you begin to flag these files, the network may not allow you to change the file attributes; this is commonly the case when flagging the WP.FIL file. If the supervisor flags the .PRS file Shareable Read Only, no one, including the supervisor, will be able to make changes the .PRS file. NETBIOS Networks To give the files mentioned above a Read Only attribute using a NETBIOS based network, the network supervisor would do the following. 1. Change to the WP subdirectory (DOS LEVEL) 2. Type ATTRIB press the Space Bar, type +R press the Space Bar, type *.XXX (XXX=represents the file extension), and press Enter (e.g., ATTRIB +R *.XXX ) NOTE: If someone is running the program and you begin to attrib these files the network may not allow you to change the file attributes. This is commonly the case when flagging the WP.FIL file. If the supervisor flags the .PRS file Read Only, no one, including the supervisor, will be able to make changes the .PRS file. 2. Environment File The environment file is a file that tells WP what type of network is being used and where to create and store the user set files. This file is important. It can, if not used correctly, cause many of the problems that operators deal with on a daily basis. If every time the users execute WP they have to select the printers and they are not permanent, check the Environment file. A typical environment file is set up like the following: File Name: WP{WP}.ENV File Contents: /NT=1 /PS=WP51\SETUP The users must have all rights to the SETUP directory. If they do not, none of the defaults such as "printer" will not be made permanent for that user. In the Novell environment do not use a volume name in the /PS option of the environment file. 3. .SET Files The .SET files are directly related to the environment file. If no environment file is present to tell WP where to put user .SET files, WP will put them in the directory that you execute the program from. This means that if a user executes the program from 5 or 6 different directories, he creates 5 or 6 different .SET files across the network. Therefore users may get frustrated if they are seeing different defaults depending on what directory they are in. 4. Banners A banner's main function is to help identify where one print job ends and another begins. It also identifies information about the print job i.e., who sent it, where it came from, and how many pages were supposed to be printed. These functions are controlled by Novell, not WordPerfect. WordPerfect's ability to control the banner is limited in that WP can only either suppress it by requesting the network not print a banner, or request it by asking the network to print a banner. 5. Separator Pages Separator pages are useful because they can help collate and organize lengthy print jobs. In many network environments the printer runs constantly. There may even be a printer pool (a room full of network printers) where all printing occurs. In this case the separator page helps quickly identify complete jobs. WordPerfect can affect the separator page depending on the type of printer and the network. WP does this by either suppressing or not suppressing the top of form on last page. Suppress Top of Form on last page of document should be set to No for most printers. However, if setting this to No causes a Form Feed to begin, then it should be set to Yes. With certain printers, such as PostScript and dot-matrix printers, suppress form feed must be set to No in order for the last page to be printed. Most other laser printers should have suppress set to Yes if you do not want extra blank pages at the end of the print job. Novell also tries to control whether a separator page is printed. This is a function of the Novell utility PRINTCON. If the user is getting undesirable results, either getting or not getting the separator page, there is a good chance that Novell is modifying the print job. In this case, they need to look in their mail directory for a file called PRINTCON.DAT which contains the data for the print job modifications. 6. Print Queues Print queues do not exist in and out of themselves; they must be created by the network administrator. Print queues are common to Novell networks in general, while the concept of spooling print jobs to queues is becoming very popular. In the future many of the networks that WordPerfect programs currently support will begin to incorporate queuing the same way in which Novell has. The queue itself is a device that's main purpose is to manage print jobs in a first come first serve priority. With respect to Novell, a queue is created using the PRINTCON utility. Depending on the release of Novell, i.e., 2.0, 2.1X, 3.0, the method for creating and activating queues varies. Using Novell, one can CAPTURE to the queue or print directly to it. See the Novell section on how to print to a Novell printer. |
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