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Error Messages Displaying During WP 6.0 Insta
DocumentID: 615670
Revision Date: 29-Feb-96 1:37:13 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: The user receives the error messages "Network Device Fault On Drive F:" or "Network Device Fault Reading Drive F:" during the installation of WP 6.0 on a network. A workaround is to manually select an IBM VGA graphics card instead of allowing the Install program to auto-select a card. Other users have found that by skipping the fax driver and sound card portions of the installation that the error does not occur.

Also, the user has received the messages "Error 223 Reading Overlay," "Error 83 Reading Overlay," or "Error nnn Reading Overlay" (where nnn can be any number with one, two, or three digits). These errors display when WP tries to read an overlay from the WP.FIL file and the read request returns an error condition. The "nnn" number is the error number returned by the read request. Specifically, Error 223 is the error number returned by WP's File Caching system. At this time, it is believed that Error 223 is caused by memory overwrites. Error 83 will always be reported when a Critical Error (e.g., Network Device Fault) is encountered reading the WP.FIL file and the user responded to the error with Cancel (2). The known error numbers that can be reported in the "Error nnn Reading Overlay" message are as follows:
      2 = File Not Found
      3 = Path Not Found
      4 = Too Many Open Files
      5 = Access Denied
      6 = Invalid File Handle
      30 = End Of File (or DOS Read Function returns 0 bytes read)
      83 = Fail On Interrupt 24H (user responded Cancel to a Critical Error message)
      ER_INTEL (currently 223) = WP File Caching error (most likely due to WP File Caching memory being overwritten). Solutions: Please follow these troubleshooting steps:
1.      Does the error occur when auto-selecting the graphics screen type when switching from Text to Graphics or Page Mode?
2.      Does the customer see the error at random?
3.      Did the error only occur during the installation or does it also occur at other times?
4.      If it occurred during the installation, what happened if the user manually selected the graphics driver instead of allowing an auto-select?
5.      Does the error only occur on one machine or a specific area of the LAN? (If this is the case, it is related to hardware failure or network communication problems on the LAN; see Folio memo 10020J in the WP51 infobase.) Please check the IRQ setting and I/O of their NICs and graphics cards.

6.      Run NVER at a DOS prompt and check the I/O, MEM, and IRQ settings for some of the NICs on the LAN. Please list those settings in the STR. f the I/O is at 2E0, this is an area reserved by several graphics cards. If it is changed to 300 or above, the "network device fault" error may not occur.

Note:
One user received the "Network Device Fault reading drive F:" error during a network installation of WP 6.0 because of a hardware conflict. The SMC Arcnet card was installed at IRQ2 and I/O 2E0. Changing the NIC address to IRQ3 and I/O 300 or higher eliminated the error.

How/Why:
Several graphic cards use the I/O address of 2EO. Novell recommends that its NICs (Novell Ethernet or NExxxx) avoid IRQ 2, 3, and 9 and have a base I/O of 340 or higher.

Answer:

Details:


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