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Norton's Anti Virus Interfering With Printing |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: A customer's system had a power failure and the file server crashed. Everything is working again, except they are unable to print from WordPerfect to the network queues. If the port is specified in WP as the queue name, the message "Network Not Accepting Job" is received. If a CAPTURE command is used and the port set to LPT1, it works fine. It seems to be related to the power failure. Solutions: The same day the customer had the power failure, they installed Norton's Anti Virus (ver 1.5). This was interfering with the print queue. *This information is given as a troubleshooting option. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |