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Printer Not Listed When Installing - Troubles
DocumentID: 653971
Revision Date: 29-Feb-96 8:29:27 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: The customer had recently purchased an new printer and was trying to install the .PRS file. When she ran the Install program, her printer was not listed. Troubleshooting revealed that she had at some point copied the 11/06/89 printer disks to her hard drive. The Install program was reading these files instead of the updated files that contained her printer. She used the Custom Install option and indicated that she was installing from A:, and this corrected the problem.

*This information is given strictly as a troubleshooting option.

Answer:

Details:


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