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HP LaserJet III - Prints Legal Landscape With
DocumentID: 645200
Revision Date: 29-Feb-96 8:19:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer has the HP LaserJet III with the HP LaserJet IID PostScript driver selected. He has 4M of memory on his computer and 4M on the file server. He has 2M on his printer. When he prints legal landscape sometimes the printer cuts off the right margin, two or three inches at the top, and an inch at the bottom. At other times his print job leaves WP and goes through the network, and the printer is processing data, but then it doesn't take the paper. When he is printing in standard landscape the job doesn't even get through the network. Solutions: The problem with the printer cutting off the right margin when printing legal landscape exists because the printer doesn't have enough memory. When WP prints on a legal-size page, the printer sets aside enough memory to image a page with 8.1" x 13.59" margins. If there is not enough memory, the printer uses small legal with an imageable region of 6.71" x 12.83". WP does nothing to clip text; it is a limitation of the printer. The other problems sound like timeout problems on the printer or on the network.

Note: Not every situation where the text is cut off is a limitation of printer memory. Specific guidelines as to when the problem is related to memory are difficult offer, because each printer has very specific variables. If operators exhaust all of their troubleshooting options, then an STR should be written which should then offer additional items of information to the department and operator.

Answer:

Details:


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