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Printers Won't Install Properly And Lines Don |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: When using the option 4 in the install program to install updated printer drivers, the customer gets the message "Disk Full." She had 7M of disk space left to install the .ALL file. She then tried to install the same printer again, and it worked without a hitch. She tried to install another printer. WP let her select the printer, but then it locked. WP installed the new .ALL files with the correct dates and seems to be OK. But she then went into Setup and WP had changed the monitor selected and the font card that was selected. It will not let her select her IBM VGA. When the customer prints a document created with the 11/06/89 release, graphics lines after the first one that are shades of gray other than 100% don't print with the proper shading. Solutions: The problems with the customer's machine locking and not reading certain files could be an expanded memory problem; try using the /32 option, /NE, or disabling her memory manager to see if WP is having a problem working with it. Also look for other possible TSR problems. The graphics problem was fixed on the 03/30/90 release. Please update your customer's Program 1/2 disk. |
Answer:
Details:
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