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Printer Not Accepting Characters When Printin
DocumentID: 644765
Revision Date: 29-Feb-96 8:19:00 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: He has three printers, an HP Laserjet series II (LPT1), a Diablo 630 (COM1) and an HP PaintJet (COM1) with an A/B Box. His Laserjet Prints fine, but when he tries to print to the other two he gets "printer not accepting characters." He gets the same if he sets them up without the A/B box. In 5.0 it prints fine, I took him in and heard it click away. Solutions: We have received several reports of this problem, and the common element is serial printing. I have been printing from 5.1 through COM1 and COM2 daily, without any problems, for the last couple of months. I am certain that it is the cable configuration which is the problem. Mine is configured as follows (Listed "PC side - Printer side"):

1 - 1, 2 - 3, 3 - 2, 5 - 20, 7 - 7.

On the PC side, tie pins 6 and 8 together. On the printer side, tie pins 4, 5, 6, and 8 together.

It is important that we keep track of all the calls we receive relating to this problem. WordPerfect 5.1 does a great deal of error checking on the cable, and it may be doing more than is necessary for our customers. Development has considered making a change in the program to require less error checking (or providing a startup switch to make this an option), but there will be no change unless there is a big enough response from our customer base. So please keep track of the number of calls we get on this. We will try to get it on the Hotlist to make this tallying easier.

Answer:

Details:


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