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Display Troubleshooting - WordPerfect 5.1 for
DocumentID: 601057
Revision Date: 29-Feb-96 1:28:35 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: TROUBLESHOOTING
1.      Check the release date of WP.
2.      Read the appropriate sections in the manual and workbook. Tip - the manual is in Folio i.e., -MANUALS.
3.      Check WPINFO for the display type.
4.      Select the correct graphics driver in WordPerfect. Also try Auto-select.
5.      Select the correct text driver, if they are using the wrong one. Also try Auto-select the text driver if they have one selected. (If the problem disappears when autoselecting the text driver, try setting the text mode at dos with the utility provided by the Graphics card manufacturer and start WP with the /SS startup option and see if the same thing occurs).
6.      Exit WP, come back in and try again.
7.      Use startup options.
8.      Look in Folio.
9.      Check Software Change Notices.
10.      Check display pitch.
11.      Run vanilla. Narrow the problem to a particular TSR, if possible.
12.      Duplicate from a blank screen.
13.      Check what mode the graphics card is in.
14.      Check Screen Font. If it is not Normal, try normal.
15.      Check Initial Codes in Setup and Document Initial Codes.
16. Do other applications have the same problem?
17.      Most graphics cards come with a diagnostic utility or a demo program. If the customer has a manual for the card, have them check to see if there is a diagnostic utility available and run it to determine if there is a problem with the card.

REQUIRED INFORMATION FOR AN STR
1.      Version and date of WP.
2.      Manufacturer of graphics card.
3.      ROM BIOS of card (found when booting up).
4.      Manufacturer of computer, model and processor type (IBM compatible not accepted).
5.      Manufacturer and type (color or mono) of monitor.
6.      DOS version.
7.      Short, detailed description of problem.
8.      Date of WP.DRS, *.VRS, *.FRS files.
9.      If booting vanilla solves the problem, include full contents of AUTOEXEC.BAT, CONFIG.SYS files.
10.      Did the problem occur in 5.0? Did it ever work?

MATERIALS TO BE SENT IN WITH AN STR
Nothing else is necessary as long as all above information is included.

SUGGESTED FOLIO KEYWORDS: Graphic*, view document, screen/display/monitor, flash*, --name of graphics card--.

Answer:

Details:


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