Top Navigational Bar

Shift Key Sticks - /NC Or Disabling Expanded
DocumentID: 651458
Revision Date: 29-Feb-96 8:29:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The users shift key gets stuck consistently. When the user disables his Expanded Memory (EMS 4.0) that comes with DOS 4.01 the problem goes away. Also /NC works but he would rather have his cursor speeds available to him. EMM386 (Microsoft) converts Extended to Expanded of which he has 2432K total. Again shift keys don't get stuck if this were disabled. When the user's cursor speed is set to NORMAL the keyboard works fine, not with a higher speed Solutions: Either /NC or disabling his EMM is the solution. We don't recommend disabling the EMM, and we want to find a solution through Software Trouble Reports. However, this particular user has avoided the difficulty by using another Third Party keyboard accelerator and setting the Cursor Speed to Normal in WordPerfect. This allows him to avoid the problem. Artisoft has created freeware or shareware utilities, which can be freely distributed and are available on our BBS. These utilities are designed to assist customers with this same type of difficulty.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.