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View Document Options Not Showing Up |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer goes into View Document and can't see any of the menu options (1-100%, 2-200%, etc....) or any text on the view document page itself; however, pushing number one, two, three, and four appears to perform the correct function. His text screen type was autoselected, his graphics screen type autoselected as EGA 640x350 16 color. WPINFO shows the card to be an EGA emulation high res 128k memory...80x25. We discovered that the KMOUSE driver for his IMSE Serial Mouse seems to be causing the problem. Without this device in the CONFIG.SYS, the program works fine. Solutions: After discussing this with 3rd Party, we concluded that the customer should check the date of the MOUSE.SYS. The problem seems to occur with Version 4.0. Some of the older MOUSE.COM drivers were writing to portions of memory that were reserved for View Document and updating the mouse driver fixed the problem. If these steps do not correct the Viewing problem, suggest the customer try inserting MOUSE.COM OFF in the AUTOEXEC.BAT file. *This information is given strictly as a troubleshooting option. |
Answer:
Details:
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