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"Supporting" Print Sharing Devices By Trouble
DocumentID: 650447
Revision Date: 29-Feb-96 8:28:59 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Although WordPerfect does not "support" print sharing devices in that it does not guarantee WP will print using them, operators can still assist customers and try to help them. Here are some troubleshooting tips to help your customers print while using a print sharing device:

1.      Check for message(s) in Control Printer.
2.      Ask your user if it is possible to connect the PC directly to the printer to see if WP will print without using the sharing device.
3.      Check the port. It should not be a parallel port rerouted to a serial port at DOS using a MODE command. Send it directly to a serial port in WP.
4.      Some print share devices have dip switches. Check the manual to make sure these are set correctly.
5.      Check the print share device manual to see if recommendations are made for setting the X-on/X-off (to yes or no). Some devices need the setting to be "yes" and some "no."
6.      Ask the user to check with the manufacturer to see if there are recommendations for running with WP.

Note: Print sharing devices include switch boxes and logical connectors.

Answer:

Details:


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